Shipping policy

We know the moment you place an order, the waiting begins. We get it - good skincare should not take forever to reach you. Here's everything you need to know about how we get your order from us to you, and what happens if something goes wrong along the way.

Shipping & Delivery Timelines  

  • Orders are typically dispatched within 1-2 working days of order confirmation, subject to product availability.

  • Once dispatched, delivery takes 5-7 working days from the date of dispatch, depending on your location.

  • For the purpose of this policy, working days are Monday through Saturday, excluding national and state public holidays.

  • In the unlikely event that your order has not arrived within 14 working days of dispatch, please reach out to us and we'll investigate and resolve it promptly.

  • Please note that delivery timelines are estimates and may occasionally be affected by factors outside our control such as extreme weather, courier disruptions, or public holidays. When this happens, we'll do our best to keep you informed.

Shipping Charges  : Shipping is completely free for all orders.

Serviceability  

  • We deliver across most pin codes in India through our courier partners.

  • If your pin code is not serviceable at the time of ordering, you will be notified before checkout and your order will not be placed.

  • In the rare case that a serviceability issue is identified after your order has been placed and payment has been collected, we will notify you within 48 hours and initiate a full refund within 5-7 business days.

Extreme Weather & Storage  

  • Some of our products are sensitive to prolonged exposure to extreme heat or cold.

  • While our packaging is designed to protect your order in transit, we strongly recommend bringing your package indoors as soon as possible after delivery.

  • Face O'Clock is not responsible for product damage resulting from prolonged outdoor exposure after delivery has been completed by the courier. However, if there is evidence of courier negligence such as leaving a package in clearly unsuitable conditions without attempting re-delivery, please contact us and we'll take it up with the courier partner on your behalf.

Returns & Refunds

 For full details on our returns and refund process, please refer to our refund policy page.

Get in Touch

Have a question, concern, or just want to say hi? We're here.

Email:hello@faceoclock.in
WhatsApp: 7694992331 (WhatsApp only)
Hours: Monday – Saturday, 9:30 am to 6:30 pm

Visit Us 
Miku Skincare Private Limited 
603, 6th Floor, V.V. Vintage Boulevard, Raj Bhavan Road, Somajiguda, Hyderabad – 500082, Telangana

Drop-in hours: Monday – Friday, 11:00 am to 2:30 pm.
We'd love to meet you — just maybe call ahead so we can put the kettle on.

Face O'Clock reserves the right to update this policy at any time. The most current version will always be available on our website. For any unresolved concerns, our Grievance Officer can be reached at in hello@faceoclock.in accordance with the Consumer Protection (E-Commerce) Rules, 2020.