Refund policy
Face O’Clock – Your Face, Your Time, Make it Count!
When you shop with us, we guarantee a shopping experience that exudes vibrancy and excellence! We ensure your order is expertly packaged and delivered with utmost care. Nevertheless, we understand that unforeseen situations may occur, leaving you dissatisfied with your purchase. Worry not! Our dedicated team of problem-solvers is readily available to assist you.
7-Day Money Back Guarantee — Terms & Conditions
Second Skin Fluid Sunscreen SPF 50 PA++++ (50ml)
Effective from: 27th June 2026
1. Eligibility:
This guarantee is only valid on one unit per order (in case of multiple units per order) purchase of Second Skin Fluid Sunscreen SPF 50 PA++++ (50ml) bought directly from faceoclock.in
The following are strictly not eligible:
1.1. Purchases made on third-party marketplaces including Amazon, Blinkit, Jiomart, or any other platform not operated by Face O'Clock.
1.2. Customers who have previously purchased the Second Skin Fluid Sunscreen Travel Edition (6 sachets) or the 50ml bottle in any prior order. Purchase of the Travel Edition constitutes prior product trial; the Money Back Guarantee is therefore void for such customers regardless of when the Travel Edition was purchased. Previous purchases on our website www.faceoclock.in or any other third party marketplaces shall also make this offer ineligible.
2. One Claim Per Customer:
Limited to one claim per customer, per registered account, per delivery address, and per payment method. Claims identified as duplicates across any of these parameters will be automatically rejected. Face O'Clock reserves the right to cross-reference all submissions against order history, account details, and delivery records to identify duplicate or fraudulent claims.
3. Claim Window:
The refund request must be raised within 7 days of the delivery date as confirmed by courier tracking records. The 7-day window begins on the date of confirmed delivery — not the date of first use. Claims raised after this window will not be entertained.
4. How to Raise a Claim:
Claims must be raised exclusively through one of the following channels:
Email to : hello@faceoclock.in
Contact form: faceoclock.in/pages/contact
Claims raised through Instagram DMs, WhatsApp, phone calls, or any other channel will not be considered valid and cannot be processed. The timestamp of the email or form submission will be used to determine whether the claim falls within the 7-day window.
5. Proof Required:
The following must be submitted together at the time of raising the claim. Incomplete submissions cannot be processed:
(a)Registered account login email.
(b)Order ID.
(c)Order invoice.
(d)Batch number printed on the product packaging.
(e)Clear written reason for dissatisfaction.
(f)Photos and videos showing the skin reactions faced.
6. Product to be returned:
Return of the product is mandatory to process the refund. When a return is requested, return shipping will be arranged and borne by Face O'Clock.
7. What This Guarantee Covers:
This guarantee covers your complete experience with the product during the 7-day period following delivery - including performance, finish, texture, and skin compatibility. If you experience breakouts, burning sensation, redness, swelling, irritation, or white cast after genuine use, you are fully eligible to raise a claim.
We stand behind our formulation completely 💜
8. What This Guarantee Does Not Cover:
8.1. Change of mind after purchase, without genuine product use.
8.2. Dissatisfaction based on fragrance preference (the product is fragrance-free).
8.3. Reactions arising from use alongside other active skincare products not compatible with sunscreen.
9. Refund Amount, Mode & Timeline:
The refund amount will be strictly limited to the net amount paid by the customer at the time of purchase, after all discounts. Shipping charges, if any, are non-refundable. Refunds will be credited to the original payment method only:
• Online payments (UPI, card, net banking): credited to the original payment source within 7–10 business days from claim approval.
• COD orders: refunded via bank transfer or UPI. The customer must provide valid account details within 48 hours of claim approval; claims where details are not provided within this window will be closed. Cash refunds are not applicable.
10. Original Purchaser Only:
This guarantee is available only to the original purchaser - the registered account holder who placed the order is the only eligible claimant. Face O'Clock reserves the right to verify order ownership and reject claims where ownership cannot besatisfactorily established. This includes, but is not limited to, orders where the shipping address, payment method, or account details suggest the product was purchased as a gift or on behalf of another person. In such cases, neither the purchaser nor the recipient is eligible to raise a claim.
11. Non-Transferable:
This guarantee cannot be transferred, resold, or applied to any other product, order, or account.
12. Right to Reject & Fraud Prevention:
Face O'Clock reserves the right to reject, withhold, or reverse any refund found to be fraudulent, abusive, or in violation of these terms, including but not limited to:
• Multiple claims from the same individual using different accounts, addresses, or payment methods
• Submission of false, edited, or misleading proof
• Prior purchase of the Travel Edition identified during claim review
• Patterns of misuse identified at our discretion Face O'Clock further reserves the right to permanently block accounts found misusing this policy from future purchases, and to pursue legal remedies where applicable.
13. Modifications:
Face O'Clock reserves the right to modify, suspend, or withdraw this guarantee at any time without prior notice. Claims already approved before any such modification will be honoured in full.
14. Governing Law:
These terms are governed by and construed in accordance with the laws of India. Any disputes arising from this guarantee shall be subject to the exclusive jurisdiction of competent courts in Hyderabad, Telangana, India.
Cancellation Policy Explained: How Does it Work?
• You have the option to cancel your order within 1 hour of placing the order.
• Additionally, partial cancellations or cancelling individual items from the order after it has been placed is NOT permitted.
• For prepaid orders that are cancelled within 1 hour of placing the order on the website, a full refund shall be initiated. The refund process will take approximately 24-48 business hours, only after the cancellation request has been duly processed by our team.
• Please note that we cannot accommodate order cancellations after delivery due to hygiene reasons.
Face O’Clock reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.
Damaged Products Delivered? Here's What to Do
• In case of damaged products, in order to request a replacement, you are required to report the issue within 48 hours of product delivery.
• After a thorough verification of the damaged product(s) by our team, you would be eligible to receive a replacement.
• For any damaged products, an unboxing video is recommended.
Received a Wrong or Incomplete Order? Steps to Resolve
• Don't fret over wrong or missing products! If you report the issue within 48 hours from the delivery date, we'll promptly replace them for you.
• For any wrong or incomplete orders, an unboxing video is recommended.
Adverse Effects from Products: What You Need To Know?
While Face O’Clock products prioritize safety, we recommend a Patch Test for sensitive skin or allergies before full application. If adverse reactions occur, discontinue use and promptly contact our customer care. Please adhere to product usage instructions to minimize any potential risks.
* We do not offer any dermatological treatments
* We do not offer monetary compensation
* No Product Returns Policy, Especially for Used or Open Sealed Products
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
All orders are final sale. We do not accept returns or exchanges once your order has been delivered. Orders may be cancelled within 1 hour of placement only. After this window, your order enters processing and cannot be cancelled, modified, or refunded under any circumstance. By placing an order, you agree to these terms.
